Service Coordinator: Customer Care & Scheduling Pro

Renewal by Andersen; Tempe (AZ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6% of yourss

Job summary

Esler Companies – Renewal by Andersen is seeking an experienced Customer Service Coordinator to join our Service team. You will provide world‑class customer service, determine problems, explain solutions, and expedite corrections or adjustments for homeowners after installation.

You will handle scheduling, quotes, and documentation with a focus on satisfaction and timely follow‑up. The role requires strong communication skills, proficiency in MS Office and Excel, and the ability to work both

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Excel

Communication

Phone handling

Tools

MS Office Suite

Job description

Esler Companies – Renewal by Andersen is seeking an experienced Customer Service Coordinator to join our Service team. You will provide world‑class customer service, determine problems, explain solutions, and expedite corrections or adjustments for homeowners after installation.

You will handle scheduling, quotes, and documentation with a focus on satisfaction and timely follow‑up. The role requires strong communication skills, proficiency in MS Office and Excel, and the ability to work both