Elite Service Scheduler & Customer Care

Renewal by Andersen Corporation; Saco (ME); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your 年

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies – Renewal by Andersen is seeking a Service Coordinator to support our Renewal by Andersen service department in Maine. You will handle inbound and outbound scheduling, coordinate with technicians, and provide world-class customer service to homeowners.

The role requires strong communication, Excel proficiency, and the ability to work independently or with a team. You will also quote parts, confirm payments, and document every action in the customer file.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Phone etiquette

Adaptability

Tools

MS Excel

Job description

Esler Companies – Renewal by Andersen is seeking a Service Coordinator to support our Renewal by Andersen service department in Maine. You will handle inbound and outbound scheduling, coordinate with technicians, and provide world-class customer service to homeowners.

The role requires strong communication, Excel proficiency, and the ability to work independently or with a team. You will also quote parts, confirm payments, and document every action in the customer file.