Service Scheduler & Customer Care Coordinator

Esler Companies | Renewal by Andersen; Saco (ME); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k with employer match

Paid Time Off

Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies | Renewal by Andersen is seeking an experienced Customer Service Coordinator to join our Service team. You will support the Service department by assessing issues, explaining solutions, expediting corrections, and following up after installations to ensure homeowner satisfaction.

You will handle inbound/outbound scheduling, manage service technician calendars, quote non-warranty parts and labor, verify payments, and document every action in the customer's file.

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

MS Office (Excel)

Typing

Adaptability

Operations/Permits/Ordering

Tools

MS Office Suite

Job description

Esler Companies | Renewal by Andersen is seeking an experienced Customer Service Coordinator to join our Service team. You will support the Service department by assessing issues, explaining solutions, expediting corrections, and following up after installations to ensure homeowner satisfaction.

You will handle inbound/outbound scheduling, manage service technician calendars, quote non-warranty parts and labor, verify payments, and document every action in the customer's file.