Service Coordinator: Master Scheduling & Customer Care

Alarmtechs Inc; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Sciens Building Solutions is seeking a Service Coordinator to manage customer interactions, schedule preventive maintenance inspections and emergency calls, and ensure timely service delivery. You will field customer inquiries, analyze issues, dispatch technicians, and coordinate with other departments to maintain service quality.

The role requires strong organizational abilities, multitasking, and proficiency with Microsoft Office Suite.

Qualifications

• Schedule preventive maintenance inspections and emergency calls.
• Answer calls from customers.
• Strong organizational skills and ability to multi-task under pressure.

Responsibilities

• Schedule preventive maintenance inspections and emergency calls to ensure on-time service.
• Dispatch technicians based on required skill set for each site or project.
• Prepare and process work orders and invoices when applicable; acquire purchase orders if needed.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions is seeking a Service Coordinator to manage customer interactions, schedule preventive maintenance inspections and emergency calls, and ensure timely service delivery. You will field customer inquiries, analyze issues, dispatch technicians, and coordinate with other departments to maintain service quality.

The role requires strong organizational abilities, multitasking, and proficiency with Microsoft Office Suite.