Service Scheduling & Quotes Coordinator

Andersen Corp.; Saco (ME); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your年?

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies LLC in Maine, Renewal by Andersen’s trusted service partner, seeks a Scheduling Support Specialist to manage inbound/outbound service scheduling, quote parts and labor for non-warranty work, and verify payment before ordering.

You will maintain documentation, assist service technicians, handle calls and emails, and collaborate with the team in a fast-paced environment. Benefits include medical/dental/vision, 401k, PTO, holidays, tuition assistance, and more.

Qualifications

• Customer service experience is required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer's electronic file.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Phone etiquette

Adaptability

Ordering/permits experience

Tools

Excel

MS Office

Job description

Esler Companies LLC in Maine, Renewal by Andersen’s trusted service partner, seeks a Scheduling Support Specialist to manage inbound/outbound service scheduling, quote parts and labor for non-warranty work, and verify payment before ordering.

You will maintain documentation, assist service technicians, handle calls and emails, and collaborate with the team in a fast-paced environment. Benefits include medical/dental/vision, 401k, PTO, holidays, tuition assistance, and more.