Service Coordinator & Dispatch Lead

Sciens Building Solutions; Latham (NY); On-site; USD 100,289,000 - 128,943,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) matching

Disability insurance

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Service Coordinator to interface with customers, schedule preventive maintenance and emergencies, and ensure timely service with a positive company image.

You will handle calls, dispatch technicians, update databases, prepare quotes and invoices, coordinate with various departments, and support accurate billing. Strong organization, multi-tasking, and MS Office skills are essential for success.

Qualifications

• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Computer literate: MS Office (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Schedule preventive maintenance inspections and emergency calls.
• Answer calls from customers and dispatch technicians as needed.
• Generate and monitor internal/external service correspondence and invoices.
• Update customer information in databases and track contracts/work orders.
• Prepare subcontract work orders for invoicing with test reports and quotes.
• Coordinate service requirements with other departments to ensure quality service.
• Provide accurate billing information to Accounting for one-day processing.

Skills

Customer service

Scheduling

Dispatching

Communication

Multi-tasking

Organization

Problem solving

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions seeks a Service Coordinator to interface with customers, schedule preventive maintenance and emergencies, and ensure timely service with a positive company image.

You will handle calls, dispatch technicians, update databases, prepare quotes and invoices, coordinate with various departments, and support accurate billing. Strong organization, multi-tasking, and MS Office skills are essential for success.