Service Scheduling & Customer Support Specialist

MaineGuide; Saco (ME); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your 𝛿

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies LLC, Renewal by Andersen, is seeking a Scheduling Coordinator in Maine to support service operations. You will handle inbound and outbound calls, maintain technician schedules, and quote non-warranty parts and labor.

This role requires strong customer service, clear written and verbal communication, and proficiency with MS Office, especially Excel. You’ll work both independently and in a team, adapt to changes, and ensure accurate documentation and payment verification.

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take inbound and outbound scheduling calls, including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify payment received for billable orders prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer's electronic file.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Typing & phone handling

Adaptability

Operations experience

Tools

MS Excel

MS Office

Job description

Esler Companies LLC, Renewal by Andersen, is seeking a Scheduling Coordinator in Maine to support service operations. You will handle inbound and outbound calls, maintain technician schedules, and quote non-warranty parts and labor.

This role requires strong customer service, clear written and verbal communication, and proficiency with MS Office, especially Excel. You’ll work both independently and in a team, adapt to changes, and ensure accurate documentation and payment verification.