Service & Repair Technician: Tech-Savvy, Customer-Driven

Dyson Institute; Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K with up to 4% match

Life Insurance and AD&D

Flexible Savings Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Product Discounts

Disability Insurance

Job summary

Dyson Institute is seeking an on-site Customer Service Technician for the Las Vegas area. You will diagnose and repair Dyson products, guide customers through repair options, and cross-sell accessories and services with trusted recommendations.

Responsibilities include processing transactions, maintaining accurate service records, and collaborating with service teams in a fast-paced environment while upholding Dyson's high standards of customer care.

Qualifications

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Ability to communicate confidently with customers, including during objection handling or service discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover hidden product needs beyond stated complaints; demonstrates empathy and clear guidance.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Provide excellent customer service while managing customer expectations in real time.
• Process customer transactions and service details accurately within Dyson systems.
• Complete daily and weekly operational reporting as required and manage parts usage, inventory accuracy, and service documentation.

Skills

Customer service

Retail sales

Service operations

Communication

Microsoft Excel

Microsoft Outlook

Team player

Physical endurance

Education

High School Diploma or equivalent

Job description

Dyson Institute is seeking an on-site Customer Service Technician for the Las Vegas area. You will diagnose and repair Dyson products, guide customers through repair options, and cross-sell accessories and services with trusted recommendations.

Responsibilities include processing transactions, maintaining accurate service records, and collaborating with service teams in a fast-paced environment while upholding Dyson's high standards of customer care.