On-Site Tech Service & Sales Specialist

Dyson; Bolingbrook (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K with 4% match

Life Insurance

Health Savings Account (HSA)

Paid Time Off

Product Discounts

Job summary

Dyson is seeking a Full-Time Service Technician on-site in Bolingbrook, IL. You will diagnose, troubleshoot, and repair Dyson products in person, while guiding customers through repair options and cross-selling relevant products.

You will manage service records, support escalated cases, and contribute to daily reporting in a fast-paced environment. Candidates should have 6+ months in customer service or related roles, strong communication skills, and the ability to learn technical procedures.

Qualifications

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Ability to communicate confidently with customers, including during objection handling or service-related discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover hidden product needs beyond stated complaints.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Provide excellent customer service while managing customer expectations in real time.
• Process customer transactions and service details accurately within Dyson systems.
• Complete daily and weekly operational reporting as required.
• Follow Dyson service processes, quality standards, and escalation procedures.
• Support escalated repair cases and collaborate with broader service teams when needed.

Skills

Customer service

Communication

Learning technical diagnosis

Empathy

Team collaboration

Prioritization

Physical ability

Microsoft Office usage

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Dyson is seeking a Full-Time Service Technician on-site in Bolingbrook, IL. You will diagnose, troubleshoot, and repair Dyson products in person, while guiding customers through repair options and cross-selling relevant products.

You will manage service records, support escalated cases, and contribute to daily reporting in a fast-paced environment. Candidates should have 6+ months in customer service or related roles, strong communication skills, and the ability to learn technical procedures.