On-Site Service Technician & Customer Solutions

Dyson GmbH; Salt Lake City (UT); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401K with up to 4% match

Company paid Life Insurance and AD&D

Flexible Spending Account (FSA) and HS

Competitive Paid Time Off (PTO)

Pre-tax Commuter Benefits

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

Multi-Level Healthcare Coverage

Short-Term and Long-Term Disability

Job summary

Dyson is seeking a customer service technician for our Salt Lake City service center. This full-time, on-site role performs in-person diagnosis, troubleshooting, and repair of Dyson products, with cross-selling opportunities and a focus on excellent customer service.

You'll communicate clearly with customers, document repair findings, and collaborate with service teams to resolve issues efficiently. A high school diploma and 6+ months of customer-facing experience are preferred.

Qualifications

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Ability to communicate confidently with customers, including during objection handling or service-related discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Must be at least 18 years of age.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Process customer transactions and service details accurately within Dyson systems.
• Complete daily and weekly operational reporting as required.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards, and escalation procedures.

Skills

Customer service experience

Communication

Empathy

Team collaboration

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Dyson is seeking a customer service technician for our Salt Lake City service center. This full-time, on-site role performs in-person diagnosis, troubleshooting, and repair of Dyson products, with cross-selling opportunities and a focus on excellent customer service.

You'll communicate clearly with customers, document repair findings, and collaborate with service teams to resolve issues efficiently. A high school diploma and 6+ months of customer-facing experience are preferred.