On-Site Tech & Repair Specialist

Dyson; Salt Lake City (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K with up to 4% match

Wellness Program

Generous Dyson Product Discounts

Paid time off

Job summary

Dyson seeks a customer service professional for an on-site role in the Salt Lake City area. The position involves diagnosing, troubleshooting, and repairing Dyson products in person, while providing expert product guidance and solutions to customers.

You will engage with customers, document service details, and promote Dyson accessories and services. The role requires strong communication, teamwork, and the ability to handle multiple priorities in a fast-paced setting.

Qualifications

• 6+ months of experience in customer service or related roles.
• Confident communication with customers, including during objection handling or service discussions
• Aptitude for learning technical diagnosis and repair procedures
• Curiosity to uncover hidden product needs beyond stated complaints
• Demonstrates empathy and provides clear guidance for long-term solutions
• Strong verbal, written, and interpersonal communication skills
• Ability to lift and move up to 50 lbs
• Must be at least 18 years of age

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
• Provide excellent customer service while managing customer expectations in real time
• Process customer transactions and service details accurately within Dyson systems
• Complete daily and weekly operational reporting as required
• Manage parts usage, inventory accuracy, and service documentation
• Follow Dyson service processes, quality standards, and escalation procedures
• Support escalated repair cases and collaborate with broader service teams when needed
• Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
• Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
• Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
• Handle objection-based conversations professionally while maintaining a premium customer experience

Skills

Customer service

Communication

Team collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Dyson seeks a customer service professional for an on-site role in the Salt Lake City area. The position involves diagnosing, troubleshooting, and repairing Dyson products in person, while providing expert product guidance and solutions to customers.

You will engage with customers, document service details, and promote Dyson accessories and services. The role requires strong communication, teamwork, and the ability to handle multiple priorities in a fast-paced setting.