In-Store Service Technician: Diagnostics, Repairs & Upsell

Dyson GmbH; Minneapolis (MN); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

401K with up to 4% match

Company paid Life Insurance and AD&D

FSA/HSA

Job summary

Dyson is seeking an on-site Service Associate at our Edina, Minnesota location. This full-time role involves in-person diagnosis, troubleshooting, and repair of Dyson products, with a focus on exceptional customer service and cross-selling relevant products.

You will handle customer questions, explain repair options, and document service details while meeting daily targets. A minimum of 6 months in customer-facing roles plus strong communication skills are required.

Qualifications

• 6+ months in customer service, retail, or related roles.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products.
• Use consultative questioning to understand customer needs and recommend solutions.
• Communicate repair findings and replacement options clearly to customers.
• Promote Dyson products, accessories, and services.
• Provide excellent customer service while managing customer expectations.
• Process customer transactions and service details in Dyson systems.
• Complete daily and weekly operational reporting.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards and escalation procedures.
• Support escalated repair cases with broader service teams.
• Maintain a calm, solution-focused approach in a fast-paced environment.
• Guide conversations by explaining repair options and product value.

Skills

Customer service

Communication skills

MS Office

Teamwork

Lift 50 lbs

Learning aptitude

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Word

Job description

Dyson is seeking an on-site Service Associate at our Edina, Minnesota location. This full-time role involves in-person diagnosis, troubleshooting, and repair of Dyson products, with a focus on exceptional customer service and cross-selling relevant products.

You will handle customer questions, explain repair options, and document service details while meeting daily targets. A minimum of 6 months in customer-facing roles plus strong communication skills are required.