Service Center Sales & Ops Leader

Dyson

Southborough (MA)

On-site

USD 65,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

401K with company match

Life Insurance & AD&D

FSA & HSA

Paid time off

Job summary

Dyson is hiring a Service Center Supervisor to lead repair operations and drive high customer satisfaction in our U.S. service centers. You will oversee technicians, monitor KPIs, and coordinate scheduling while ensuring quality and safety standards are met.

You will also identify sales opportunities, manage costs, and mentor staff to uphold Dyson's service excellence across locations.

Qualifications

3+ years product servicing and/or hands-on repair experience.
Experience troubleshooting product faults and providing proper resolution.
Experience analyzing numerical data to create action plans.
Experience supervising a small staff and managing P&L functions.
Proficient with Microsoft Office including Word, Outlook and Excel; SharePoint a plus.

Responsibilities

Track and monitor KPIs including Net Promoter score to ensure customer satisfaction.
Repair products and assist customers as needed.
Identify and capture sales opportunities to drive revenue and conversion.
Handle and resolve escalated service, repair and customer issues.
Meet or exceed service levels and manage site schedule for optimal coverage.
Supervise P&L, including shipping and labor costs, within budget.
Maintain safe work environment with daily QA assessments.
Collaborate on new product training and knowledge.
Capture and report any product reliability or safety issues.