On-Site Diagnostics & Repair Technician

Dyson; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K with up to 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and HSA

Vacation time

Job summary

Dyson is seeking a full-time on-site technician in Las Vegas for hands-on diagnosis, troubleshooting, and repair of Dyson products. You will engage customers with consultative questions and recommend service or product solutions while maintaining high service standards.

Responsibilities include communicating repair findings, processing transactions, and guiding customers through replacement options. A strong focus on accuracy, teamwork, and performance reporting supports daily operations.

Qualifications

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Strong verbal and written communication with customers, including during objection handling.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover hidden product needs beyond stated complaints.
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Provide excellent customer service while managing customer expectations in real time.
• Process customer transactions and service details accurately within Dyson systems.
• Complete daily and weekly operational reporting as required.
• Manage parts usage, inventory accuracy, and service documentation.

Skills

Customer service

Communication

Technical diagnosis

Empathy

Team collaboration

Physical lifting

Education

High School Diploma or equivalent

Job description

Dyson is seeking a full-time on-site technician in Las Vegas for hands-on diagnosis, troubleshooting, and repair of Dyson products. You will engage customers with consultative questions and recommend service or product solutions while maintaining high service standards.

Responsibilities include communicating repair findings, processing transactions, and guiding customers through replacement options. A strong focus on accuracy, teamwork, and performance reporting supports daily operations.