Service Renewal & Growth Specialist (Hybrid)

Veralto; Loveland (CO); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Onboarding & training

Supportive team

Career coaching

Health + 401k

Job summary

Veralto seeks a Service Renewal Representative in Loveland, CO to renew and upsell service contracts. The role collaborates with a broad sales team and uses CRM/ERP to manage customer interactions across North America, helping to secure annual partnerships.

Reporting to the Service Contracts Manager, you will quote, negotiate, and drive on-time renewals while expanding service offerings. Prior B2B sales, outbound calling, and Salesforce/Oracle experience are preferred.

Qualifications

• High School Diploma required; Bachelor's degree in Business, Marketing, or related field preferred.
• 2 years of sales/retention or tele-sales experience in B2B environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Responsibilities

• Proactively engage customers to quote, negotiate, and secure annual renewals.
• Develop and maintain relationships to drive retention and loyalty.
• Identify upsell opportunities to expand service offerings and revenue.
• Collaborate with account owners and cross-functional teams to ensure on-time renewals and minimize churn.
• Utilize CRM & ERP systems to manage customer interactions and data integrity.
• Provide exceptional customer service and support to address inquiries and resolve issues.
• Manage large, specialty contracts across North America, including quoting and changes.
• Serve as a point of contact for specialty contracts for internal and external customers.

Skills

Sales experience

Outbound calls

Salesforce

Oracle

MS Office

Education

High School Diploma

Bachelor's preferred

Tools

Salesforce

Oracle

Microsoft Office

Job description

Veralto seeks a Service Renewal Representative in Loveland, CO to renew and upsell service contracts. The role collaborates with a broad sales team and uses CRM/ERP to manage customer interactions across North America, helping to secure annual partnerships.

Reporting to the Service Contracts Manager, you will quote, negotiate, and drive on-time renewals while expanding service offerings. Prior B2B sales, outbound calling, and Salesforce/Oracle experience are preferred.