Service Renewal & Retention Specialist

Hach; Loveland (CO); Híbrido; USD 34 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional onboarding and training

Career coaching and development

Health benefits and 401k

401(k) plan

Resumo da oferta

Hach is seeking a Service Renewal Representative in Loveland, Colorado. This hybrid role supports a collaborative sales team and focuses on renewals, upselling, and maintaining strong customer relationships across North America.

You will quote, negotiate, and close annual service partnerships while using CRM/ERP tools and ensuring data integrity. A 2+ year background in B2B sales/retention with outbound calls is preferred.

Qualificações

• High School Diploma is required.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 2 years of sales/retention or tele-sales experience in B2B.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Responsabilidades

• Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals.
• Developing and maintaining strong relationships with existing customers to drive retention and loyalty.
• Identifying upselling opportunities to expand service offerings and increase revenue.
• Collaborating with account owners and cross-functional teams to ensure on-time renewals, minimizing churn.
• Utilizing CRM & ERP systems to manage customer interactions and data integrity.
• Providing exceptional customer service and support to address inquiries and resolve issues.
• Managing large contracts across North America, including quoting, follow-ups, and updates.

Conhecimentos

Sales/retention experience

Outbound calls

Formação académica

High School Diploma

Bachelor's degree in Business/Marketing or related field

Ferramentas

Salesforce

Oracle

Microsoft Office

Descrição da oferta de emprego

Hach is seeking a Service Renewal Representative in Loveland, Colorado. This hybrid role supports a collaborative sales team and focuses on renewals, upselling, and maintaining strong customer relationships across North America.

You will quote, negotiate, and close annual service partnerships while using CRM/ERP tools and ensuring data integrity. A 2+ year background in B2B sales/retention with outbound calls is preferred.