Remote Customer Success Specialist — Growth & Renewal

Vontier Corporation; United States; Remote; USD 87,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off 120 hours+

13 paid holidays per year

401(k) with company match

Job summary

Vontier Corporation seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business in the United States. You will manage onboarding through renewal, ensuring customers realize value and ROI from their investment.

You will collaborate with Sales, Support, Services, Finance, and Product teams to deliver a seamless customer experience, reduce churn, and identify expansion opportunities.

Qualifications

• Preferred degree in administration, systems, or accounting fields.
• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Tools

SAP

Salesforce

Churn Zero

Job description

Vontier Corporation seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business in the United States. You will manage onboarding through renewal, ensuring customers realize value and ROI from their investment.

You will collaborate with Sales, Support, Services, Finance, and Product teams to deliver a seamless customer experience, reduce churn, and identify expansion opportunities.