SaaS Renewal & Growth Specialist

Reltio; United States; Hybrid; USD 60,000 - 95,000; Full time

Job summary

Reltio is seeking a Renewal Representative to manage a portfolio of standard renewal opportunities, negotiate within pricing guidelines, and ensure timely renewals. You’ll also spot cross-sell and expansion opportunities and collaborate with Account Executives and Customer Success Managers to close deals.

You’ll be a primary point of contact for customers, routing issues to the right teams and keeping Salesforce up to date with renewal activities and forecast status.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–2 years in renewals, sales, account management, customer success, sales ops, or deal desk — SaaS/tech preferred.
• Strong relationship-building and communication skills.
• Analytical mindset with attention to detail.

Responsibilities

• Own end-to-end renewal process for your portfolio and manage renewals on time.
• Identify cross-sell, upsell, and expansion opportunities during renewal conversations.
• Collaborate with Account Executives, Customer Success Managers, Sales Ops, Finance, and Legal on pricing and deals.
• Maintain accurate Salesforce records for renewals, deployments, and forecasts.

Skills

Relationship building

Communication

Excel

SaaS knowledge

CRM tools

Forecasting

Contract management

Negotiation

Education

Bachelor's degree or equivalent

Tools

CRM software

Forecasting tools

Contract management tools

Job description

Reltio is seeking a Renewal Representative to manage a portfolio of standard renewal opportunities, negotiate within pricing guidelines, and ensure timely renewals. You’ll also spot cross-sell and expansion opportunities and collaborate with Account Executives and Customer Success Managers to close deals.

You’ll be a primary point of contact for customers, routing issues to the right teams and keeping Salesforce up to date with renewal activities and forecast status.