Service Renewal & Growth Specialist

Hach Company; Loveland (CO); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Hach Company, part of Veralto, is seeking a Service Renewal Representative in Loveland, CO. You will renew and upsell service contracts, quote and negotiate terms, and build lasting relationships with North American customers.

The role is hybrid with three days in the office. You will use Salesforce, Oracle, and Microsoft Office; require 2 years in B2B sales/retention and outbound calling, plus a high school diploma; a Bachelor's is preferred.

Qualifications

• High School Diploma required.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• 2 years of sales/retention or tele-sales experience in B2B environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Responsibilities

• Proactively engage customers to quote, negotiate, and secure annual Service Partnership renewals.
• Develop and maintain strong relationships with existing customers to drive retention and loyalty.
• Identify upselling opportunities to expand service offerings and increase revenue.
• Collaborate with account owners and cross-functional teams to ensure on-time renewals and minimize churn.
• Utilize CRM & ERP systems to manage customer interactions and data.
• Provide exceptional customer service and address inquiries or issues.
• Manage large, specialty contracts across North America, coordinating with internal teams for service execution.

Skills

Sales experience

Outbound calling

CRM systems

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Salesforce

Oracle

Microsoft Office

Job description

Hach Company, part of Veralto, is seeking a Service Renewal Representative in Loveland, CO. You will renew and upsell service contracts, quote and negotiate terms, and build lasting relationships with North American customers.

The role is hybrid with three days in the office. You will use Salesforce, Oracle, and Microsoft Office; require 2 years in B2B sales/retention and outbound calling, plus a high school diploma; a Bachelor's is preferred.