Remote Renewals Specialist | Cybersecurity SaaS Growth

BlueVoyant; New York (NY); Ibrido; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

BlueVoyant is seeking a Renewals Representative to own the renewal lifecycle across an assigned customer portfolio. You will drive on‑time renewals, forecast accurately, and collaborate with Customer Success, Legal, Finance, and channel partners to maximize retention and surface expansion opportunities.

The role requires 3–5+ years in renewals or B2B SaaS sales, strong negotiation skills, and proficiency with Salesforce and CPQ. Remote work within the US is supported.

Competenze

• 3–5+ years of experience in renewals, account management, customer success or B2B SaaS sales.
• Proven track record of meeting or exceeding renewal or retention targets.
• Solid commercial skills, including pricing, quoting and negotiating subscription agreements.
• Proficiency with Salesforce and CPQ tools.
• Working knowledge of the cybersecurity threat landscape and MTTR, or a strong interest in learning it.
• Strong organizational skills and the ability to manage many renewals at once with attention to detail.
• Confidence building relationships with customer stakeholders, including IT and security leaders.
• Ability to work independently and collaborate across teams.
• Excellent verbal and written communication skills.

Mansioni

• Own and manage an assigned portfolio of renewals, delivering against renewal bookings and retention targets.
• Run the full renewal cycle, engaging customers 90–120 days ahead of contract expiration to confirm scope, pricing and timelines.
• Maintain an accurate renewal forecast and pipeline with strong data hygiene in Salesforce.
• Take part in forecast calls and provide updates on deal status, risks and outcomes.
• Monitor customer health and risk signals and partner with Customer Success on mitigation plans for at‑risk accounts.
• Prepare renewal quotes and negotiate terms, including multi‑year agreements and payment terms within discounting guidelines.
• Escalate complex or high‑value renewals to leadership as needed.
• Coordinate with Deal Desk, Legal and Finance to process renewal paperwork (MSAs, SLAs).
• Identify expansion opportunities during the renewal cycle and partner with Account Executives on upsell/cross‑sell.
• Collaborate with channel and distribution partners to secure renewals for partner‑sourced customers.

Conoscenze

Renewals ownership

Account management

Customer success

B2B SaaS sales

Forecasting

Formazione

Bachelor's degree or equivalent experience

Strumenti

Salesforce

CPQ tools

Descrizione del lavoro

BlueVoyant is seeking a Renewals Representative to own the renewal lifecycle across an assigned customer portfolio. You will drive on‑time renewals, forecast accurately, and collaborate with Customer Success, Legal, Finance, and channel partners to maximize retention and surface expansion opportunities.

The role requires 3–5+ years in renewals or B2B SaaS sales, strong negotiation skills, and proficiency with Salesforce and CPQ. Remote work within the US is supported.