Service Renewal Representative

Hach Company; Loveland (CO); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Hach Company, part of Veralto, is seeking a Service Renewal Representative in Loveland, CO. You will renew and upsell service contracts, quote and negotiate terms, and build lasting relationships with North American customers.

The role is hybrid with three days in the office. You will use Salesforce, Oracle, and Microsoft Office; require 2 years in B2B sales/retention and outbound calling, plus a high school diploma; a Bachelor's is preferred.

Qualifications

• High School Diploma required.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• 2 years of sales/retention or tele-sales experience in B2B environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Responsibilities

• Proactively engage customers to quote, negotiate, and secure annual Service Partnership renewals.
• Develop and maintain strong relationships with existing customers to drive retention and loyalty.
• Identify upselling opportunities to expand service offerings and increase revenue.
• Collaborate with account owners and cross-functional teams to ensure on-time renewals and minimize churn.
• Utilize CRM & ERP systems to manage customer interactions and data.
• Provide exceptional customer service and address inquiries or issues.
• Manage large, specialty contracts across North America, coordinating with internal teams for service execution.

Skills

Sales experience

Outbound calling

CRM systems

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Salesforce

Oracle

Microsoft Office

Job description

Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better - faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits and 401k plan

Reporting to the Service Contracts Manager, the Service Renewal Representative is responsible for selling or renewing the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities. This position is part of a larger collaborative sales team located in Loveland, Colorado, and will be hybrid (3 times a week in the office).

Typical day:

• Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals
• Developing and maintaining strong relationships with existing customers to drive retention and loyalty
• Identifying upselling opportunities to expand service offerings and increase revenue
• Collaborating with account owners and cross-functional teams to ensure on-time renewals, minimizing or eliminating churn
• Utilizing CRM & ERP systems to accurately manage customer interactions and track progress, while maintaining high standards of data integrity
• Providing exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectations
• Managing large, specialty contracts across North America, including quoting, customer follow-ups, changes and updates, and coordinating with internal teams to ensure effective execution of services.
• Serving as a point of contact for specialty contracts for both internal groups and external customers.

Essential requirements:

• High School Diploma is required.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• 2 years of sales/retention or tele-sales experience, selling products or services in a business-to-business environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World’s Most Vital Resources - and building rewarding careers along the way.

For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $25.00 - $28.00 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Thank you for your interest. Please read our Applicant Data Privacy Notice carefully here.