Renewals Growth Manager - SaaS & Customer Success

Trimble

Westminster (CO)

On-site

USD 50,000 - 68,000

Full time

4 days ago

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Job summary

Trimble is seeking a Renewals Specialist to own the end-to-end renewal lifecycle and drive customer retention. You will collaborate with Customer Success, Sales, Product Management, and Legal to craft renewal strategies, review accounts, generate quotes, and close renewals. This on-site role covers Westminster, CO and Lake Oswego, OR with 10-20% travel.

Strong written and verbal communication, CRM experience (Salesforce, NetSuite), and ability to interface with C-level executives are essential.

Qualifications

Associate's degree plus 1–3 years in customer support, service and/or management, accounts receivable or equivalent.
Sales and/or customer service experience.
Background with sales processes, including quoting, billing, and contracts.
Excellent written and verbal skills across functional groups.
Basic project management skills/experience.
Ability to interface with C-Level executives.
Hands-on experience using CRM Salesforce.

Responsibilities

Cultivate and secure account renewals while protecting customer trust.
Execute all renewal phases: review, notify, quote, and close renewals.
Partner with Success, Sales, Product Management, and Legal to craft renewal strategies.
Identify customer requirements early and drive on-time renewal closures.
Monitor at-risk renewals and develop action plans.
Meet or exceed quarterly and annual renewal goals.