Service Production Lead & Team Coach

Rivian; Knightdale (NC); On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance

401(k) Plan

Job summary

Rivian in North Carolina is seeking a Service Production Supervisor to lead the service center’s daily operations, directing vehicle flow and coaching technicians to deliver high-quality work efficiently. You will optimize workflows, coordinate with parts and support teams, and uphold safety standards while advocating for the customer experience and Rivian’s service excellence.

The role requires 5+ years in a high-volume automotive service environment and offers a competitive salary plus a

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment (Shop Foreman, Production Manager, or Lead Dispatcher).
• High School Diploma, GED, or other recognized high school equivalency credential preferred
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, coach, and inspire a team of technicians to cultivate a high-performance culture and continuous learning.
• Actively manage team performance with regular feedback, performance reviews, and development plans.
• Champion Rivian culture and foster an inclusive, empowered team environment.
• Coordinate with Parts, Service Advisors, and other teams to eliminate bottlenecks and maintain smooth workflows.
• Monitor KPIs like productivity and cycle time to drive operational improvements.
• Oversee service workflows and technician development, ensuring accountability and high-quality outcomes.

Skills

Leadership

Communication

Team mentorship

Problem solving

Industry knowledge

Education

High School Diploma

Tools

DMS

Repair order tracking

Diagnostic software

Job description

Rivian in North Carolina is seeking a Service Production Supervisor to lead the service center’s daily operations, directing vehicle flow and coaching technicians to deliver high-quality work efficiently. You will optimize workflows, coordinate with parts and support teams, and uphold safety standards while advocating for the customer experience and Rivian’s service excellence.

The role requires 5+ years in a high-volume automotive service environment and offers a competitive salary plus a