Service Production Supervisor — Lead Technicians & Throughput

Rivian; Englewood (TN); On-site; USD 84,000 - 104,000; Full time

Job summary

Rivian is seeking a Service Production Supervisor to lead the service center operations, directing vehicle flow, mentoring technicians, and ensuring a seamless, high-quality service experience for Rivian owners.

The role focuses on building a high-performance team, managing performance, coordinating with parts and service advisors, sustaining safety standards, and solving bottlenecks. On-site position with travel as needed.

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment.
• High School Diploma, GED, or equivalent preferred
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
• Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.
• Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.
• Identify and nurture talent, creating clear development paths and providing hands‑on training to elevate the team's technical capabilities.
• Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.
• Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.
• On‑site cross team collaboration (DMO/VO/Sales)
• Vendor Relationship Management (Amazon/DSP Accounts)
• Communication: ensuring participation in huddles and enabling transparency on performance indicators.
• Directly oversees service workflows and technician development, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and departments.

Skills

Leadership

Communication

Lean manufacturing

Digital tools

Vehicle systems knowledge

Team development

Education

High School Diploma or GED

Job description

Rivian is seeking a Service Production Supervisor to lead the service center operations, directing vehicle flow, mentoring technicians, and ensuring a seamless, high-quality service experience for Rivian owners.

The role focuses on building a high-performance team, managing performance, coordinating with parts and service advisors, sustaining safety standards, and solving bottlenecks. On-site position with travel as needed.