Service Production Leader

Rivian; Englewood (CO); On-site; USD 84,000 - 104,000; Full time

Job summary

Rivian is seeking a Service Production Supervisor to lead a high-performance service center team, directing daily vehicle flow, mentoring technicians, and ensuring a seamless, high-quality service experience for Rivian owners. You will clear obstacles, manage parts and information, and collaborate with cross-functional teams to optimize throughput and job quality.

The role emphasizes frontline leadership, operational excellence, and a commitment to Rivian’s safety and customer-first standards.

Qualifications

• 5+ years of leadership in a high-volume automotive service environment.
• Deep technical acumen across modern vehicle systems (high-voltage, electrical, mechanical, infotainment).
• Experience with lean principles or workflow optimization.
• Strong written and verbal communication skills.

Responsibilities

• Lead and develop a team of technicians; drive performance and culture.
• Orchestrate daily service operations from intake to finish with efficient workflow.
• Monitor quality, KPIs, and safety; serve as escalation point and ensure customer advocacy.

Skills

Leadership

Lean manufacturing

Digital tools

Communication

Education

High School Diploma

Tools

DMS

Repair order tracking

Diagnostics software

Job description

Rivian is seeking a Service Production Supervisor to lead a high-performance service center team, directing daily vehicle flow, mentoring technicians, and ensuring a seamless, high-quality service experience for Rivian owners. You will clear obstacles, manage parts and information, and collaborate with cross-functional teams to optimize throughput and job quality.

The role emphasizes frontline leadership, operational excellence, and a commitment to Rivian’s safety and customer-first standards.