Field Service Operations Leader

Rivian; Hayward (CA); On-site; USD 122,000 - 161,000; Full time

Job summary

Rivian is seeking a Service Operations Manager in California (SF Bay Area) to lead local service operations with a hands-on, servant-leadership approach. You will drive P&L considerations, WIP, and customer experience metrics, including NPS, while building a high-performing, customer-centric team.

You will collaborate across Service Operations, Sales, Retail and Delivery & Field Operations to implement processes that align with Rivian’s safety and quality standards.

Qualifications

• Requires a customer-first mindset and ability to operate in ambiguity.
• Strong leadership and cross-team collaboration skills.
• Experience in fast-paced or start-up environments preferred.

Responsibilities

• Own P&L, WIP, and customer experience as measured by NPS.
• Lead local service operations with servant-leadership and hands-on approach.
• Ensure programs and processes align with Rivian objectives and compliance.
• Manage high-value inventory reconciliation and reporting of KPIs.
• Collaborate with Service Operations, Sales, Retail and Delivery teams to improve field service operations.

Skills

Scalability

Cross-functional leadership

Communication

Operational excellence

Analytical skills

People management

Travel flexibility

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Rivian is seeking a Service Operations Manager in California (SF Bay Area) to lead local service operations with a hands-on, servant-leadership approach. You will drive P&L considerations, WIP, and customer experience metrics, including NPS, while building a high-performing, customer-centric team.

You will collaborate across Service Operations, Sales, Retail and Delivery & Field Operations to implement processes that align with Rivian’s safety and quality standards.