Service & Parts Coordinator - Customer Success

AppleOne Employment Services; Union City (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

AppleOne Employment Services seeks a Customer Service & Parts Coordinator in Union City, CA. The role focuses on delivering exceptional service, handling calls, and coordinating Field Service Orders (FSOs) to support the service team.

You will use your strong communication, organization, and problem‑solving skills to maintain accurate records, assist customers, and collaborate with colleagues to meet daily goals in a professional office setting while contributing to process improvements and

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or parts coordination experience preferred.
• Ability to work independently with sound judgment.
• Strong multitasking, accuracy, and attention to detail.
• Excellent verbal and written communication skills.
• Proficient with MS Word, Excel, and databases.

Responsibilities

• Answer incoming service and parts calls professionally.
• Create and manage Field Service Orders (FSOs).
• Provide outstanding customer service and ensure satisfaction.
• Address inquiries using industry knowledge.
• Perform administrative and support tasks as needed.
• Maintain accurate records in company databases.
• Collaborate with team to achieve departmental goals.

Skills

Customer service

Multitasking

Organization

Verbal and written communication

Problem solving

Team collaboration

Attention to detail

Education

High school diploma or equivalent

1-2 years customer service/parts experience

Tools

Microsoft Word

Microsoft Excel

Database systems

Job description

AppleOne Employment Services seeks a Customer Service & Parts Coordinator in Union City, CA. The role focuses on delivering exceptional service, handling calls, and coordinating Field Service Orders (FSOs) to support the service team.

You will use your strong communication, organization, and problem‑solving skills to maintain accurate records, assist customers, and collaborate with colleagues to meet daily goals in a professional office setting while contributing to process improvements and