Customer Experience Specialist

AppleOne Employment Services; Goleta (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Statutory sick pay

Job summary

AppleOne Employment Services in Goleta, CA seeks a Customer Service Specialist for a temp-to-hire role. You will be the main contact for customers, handling inquiries by phone and email, and supporting internal teams to ensure smooth daily operations.

The position emphasizes reliability, communication, and problem-solving, with a focus on delivering excellent service, accuracy, and teamwork in a fast-paced office environment.

Qualifications

• 3 to 5 years of customer service, administrative support, or related office experience.
• Strong verbal and written communication skills.
• Handle inquiries via phone and email professionally.
• Maintain accuracy, organization, and service quality.
• Ability to manage multiple priorities with professionalism.
• Comfort with office technology and data entry.
• Reliable, detail-oriented, and team player.

Responsibilities

• Respond to customer inquiries by phone, email, or other channels in a timely and professional manner.
• Provide accurate information regarding orders, accounts, services, scheduling, or general needs.
• Research and resolve customer issues while documenting interactions clearly.
• Coordinate with internal departments to ensure requests are handled efficiently.
• Maintain organized records and support general administrative tasks.
• Deliver a positive customer experience through clear communication and attention to detail.

Skills

Customer service

Administrative support

Communication skills

Data entry

Teamwork

Tools

CRM software

ERP systems

Customer account management tools

Job description

AppleOne Employment Services in Goleta, CA seeks a Customer Service Specialist for a temp-to-hire role. You will be the main contact for customers, handling inquiries by phone and email, and supporting internal teams to ensure smooth daily operations.

The position emphasizes reliability, communication, and problem-solving, with a focus on delivering excellent service, accuracy, and teamwork in a fast-paced office environment.