Facilities Service Coordinator: Customer-Focused Dispatch

AppleOne Employment Services; Englewood (CO); On-site; USD 42,000 - 70,000; Full time

Job summary

AppleOne seeks a highly organized Facility Service Coordinator to manage service requests from start to finish, coordinate with subcontractors, and keep customers informed throughout the service process.

The ideal candidate excels at multitasking, details, and clear communication, with a proven track record in dispatching or facilities services. This role offers steady leadership and a fast-paced environment in Colorado.

Qualifications

• Strong organizational, time management, and multitasking skills.
• Excellent attention to detail.
• Outstanding verbal and written communication skills.
• Exceptional customer service and relationship-building abilities.
• Strong analytical and problem-solving capabilities.
• Proficiency with computer systems and the ability to quickly learn new software applications.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Responsibilities

• Enter and maintain service orders within company systems, ensuring all job details, updates, and notes are accurate and comprehensive.
• Prepare and submit customer quotations in a timely manner.
• Prioritize and coordinate routine, emergency, and scheduled service requests.
• Manage work orders from creation to completion, providing regular updates to customers throughout the service process.
• Communicate with customers and subcontractors via phone, email, and customer portals to ensure successful service delivery and customer satisfaction.
• Dispatch service work to subcontractors while considering pricing, availability, and response times.
• Establish scheduling expectations and cost parameters with subcontractors.
• Monitor service progress and follow up to ensure work is completed according to customer requirements.
• Maintain records of service dates, equipment details, model numbers, and serial numbers when applicable.
• Participate in a rotating on-call schedule as required.
• Perform additional duties and responsibilities as assigned.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Analytical skills

Computer proficiency

Multitasking

Education

High school diploma or equivalent

Job description

AppleOne seeks a highly organized Facility Service Coordinator to manage service requests from start to finish, coordinate with subcontractors, and keep customers informed throughout the service process.

The ideal candidate excels at multitasking, details, and clear communication, with a proven track record in dispatching or facilities services. This role offers steady leadership and a fast-paced environment in Colorado.