Service & Order Experience Coordinator — Customer-Focused

Numotion; Spokane Valley (WA); On-site; USD 24,000 - 31,000; Full time

Job summary

Numotion in Spokane Valley, WA is seeking a Service & Repair Support associate to handle customer service requests, data entry, and order processing. You will coordinate parts, warranties, and repairs, while ensuring timely communication with customers and internal teams.

The role emphasizes fast-paced, accurate data handling, strong communication, and a commitment to high-quality customer service in a medical equipment environment.

Qualifications

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsibilities

• Assists customers with service & repair requests, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Releases purchase orders for replacement parts accurately and in a timely manner, facilitating completion of warranty and RA documentation as appropriate.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times; communicates to customers their financial responsibility.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling & routing of service techs on request.
• Reconciles routes and daily schedules to ensure proper allocation of service technician’s time, reporting discrepancies to management.

Skills

Customer service

Communication skills

Listening

Organization

Prioritization

Problem solving

MS Office

Fast-paced environment

Education

High School Diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion in Spokane Valley, WA is seeking a Service & Repair Support associate to handle customer service requests, data entry, and order processing. You will coordinate parts, warranties, and repairs, while ensuring timely communication with customers and internal teams.

The role emphasizes fast-paced, accurate data handling, strong communication, and a commitment to high-quality customer service in a medical equipment environment.