Service Order Experience Specialist

Numotion; Everett (WA); On-site; USD 27,000 - 34,000; Full time

Job summary

Numotion, North America’s largest mobility solutions provider, seeks a Service & Repair Coordinator. You will receive and implement service requests, coordinate orders, schedule technicians, and maintain accurate data across the order processing system to ensure timely delivery and customer satisfaction.

Ideal candidates have a high school diploma or GED and at least one year of customer service experience, with strong communication skills and proficiency in MS Word, Excel, PowerPoint, and

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year of customer service experience.

Responsibilities

• Assist customers with service and repair requests through the order processing system.
• Coordinate scheduling and routing of service technicians.
• Respond to customer inquiries and manage expectations to improve satisfaction.
• Maintain accurate data in the order processing system and track orders to completion.
• Adhere to policies and protect confidentiality; communicate financial responsibilities to customers.

Skills

Customer service

Communication

Organization

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion, North America’s largest mobility solutions provider, seeks a Service & Repair Coordinator. You will receive and implement service requests, coordinate orders, schedule technicians, and maintain accurate data across the order processing system to ensure timely delivery and customer satisfaction.

Ideal candidates have a high school diploma or GED and at least one year of customer service experience, with strong communication skills and proficiency in MS Word, Excel, PowerPoint, and