Order Experience Specialist - Customer Care

Numotion; Eau Claire (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401k

Life insurance

Job summary

Numotion in Eau Claire, WI is seeking a customer care specialist to support equipment requests, verify eligibility, and coordinate order processing. The role emphasizes accurate data entry and timely, courteous service to customers and internal teams.

The position requires at least one year in customer service, strong communication, and familiarity with MS Office tools. A fast-paced environment and teamwork are essential to success.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year of customer service experience.

Responsibilities

• Assists customers with new equipment requests and collects demographics.
• Verifies insurance/funding eligibility and communicates financial responsibilities.
• Enters orders in the order processing system accurately.
• Responds to customer inquiries and complaints to improve satisfaction and turnaround times.
• Resolves issues without unnecessary transfers and de-escalates when possible.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Numotion in Eau Claire, WI is seeking a customer care specialist to support equipment requests, verify eligibility, and coordinate order processing. The role emphasizes accurate data entry and timely, courteous service to customers and internal teams.

The position requires at least one year in customer service, strong communication, and familiarity with MS Office tools. A fast-paced environment and teamwork are essential to success.