Customer Care & Order Experience Coordinator

Numotion; Wilmington (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k

Short-term and long-term disability

Life insurance

Job summary

Numotion is hiring in the United States for a customer service-oriented role that handles new equipment requests and insurance processing. You will enter orders, verify funding, and communicate costs while moving orders through processing systems.

You will resolve inquiries, assist with scheduling, and uphold Numotion's standards of service and confidentiality. The ideal candidate has at least one year in customer service, strong communication skills, and familiarity with MS Office.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year of customer service experience.
• Experience with MS Word, Excel, PowerPoint and Outlook.
• Preferred knowledge of durable medical equipment industry.

Responsibilities

• Assist customers with new equipment requests and enter data in the order system.
• Verify insurance eligibility, explain financial responsibilities and obtain necessary documentation.
• Enter orders accurately and advance them through processing.
• Respond to inquiries and complaints to improve satisfaction and speed.
• Resolve issues and de-escalate customers when possible.
• Coordinate scheduling for evaluations and adjustments.
• Meet productivity and performance standards and support department initiatives.
• Adhere to confidentiality and Numotion policies and federal regulations.

Skills

Customer service

Communication skills

Data entry

MS Word

Excel

PowerPoint

Outlook

Education

High school diploma or GED

Tools

Order processing systems

CRM software

Job description

Numotion is hiring in the United States for a customer service-oriented role that handles new equipment requests and insurance processing. You will enter orders, verify funding, and communicate costs while moving orders through processing systems.

You will resolve inquiries, assist with scheduling, and uphold Numotion's standards of service and confidentiality. The ideal candidate has at least one year in customer service, strong communication skills, and familiarity with MS Office.