Customer Care & Order Experience Specialist

Numotion; Lombard (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Short-term disability

Long-term disability

Job summary

Numotion is seeking a Customer Care Coordinator-Order Experience I to manage new equipment requests, verify coverage, and move orders efficiently through the system. You will support customers and coordinate field scheduling in a fast-paced environment.

The role emphasizes accurate data entry, strong communication, and adherence to policies. Location is Lombard, IL with full-time hours and competitive benefits.

Qualifications

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with new equipment requests, collect demographics, and enter data into the order processing system while progressing orders through to completion.
• Verify insurance/funding eligibility and communicate customer financial responsibilities, obtain prescriptions and necessary documents.
• Enter orders into the processing system ensuring intake steps are complete and accurate.
• Respond to customer inquiries and complaints promptly, working with staff to improve satisfaction and turnaround times.
• Coordinate scheduling of ATPs and seating technicians for evaluations and adjustments requests.
• Meet all set productivity and performance standards.
• Participate in department initiatives to improve results.
• Adhere to policies and confidentiality, provide excellent customer service to internal and external customers.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Decision making

Problem solving

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion is seeking a Customer Care Coordinator-Order Experience I to manage new equipment requests, verify coverage, and move orders efficiently through the system. You will support customers and coordinate field scheduling in a fast-paced environment.

The role emphasizes accurate data entry, strong communication, and adherence to policies. Location is Lombard, IL with full-time hours and competitive benefits.