Service Order Coordinator – Customer Care & Scheduling

Numotion; Urbandale (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Job summary

Numotion in Urbandale, Iowa, is seeking a Customer Service Representative to assist with service and repair requests, manage order processing, and ensure excellent customer service. The ideal candidate will have a high school diploma and at least one year of customer service experience. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential. The role offers competitive benefits, including health insurance and 401k options.

Qualifications

• Minimum one year of customer service experience.
• Working knowledge of service order processing experience.
• Knowledge of complex rehab equipment and products.

Responsibilities

• Assist customers with service and repair requests.
• Release purchase orders for replacement parts accurately.
• Respond to customer inquiries and complaints.
• Coordinate scheduling and routing of service techs.

Skills

Strong communication skills

Strong listening skills

Ability to provide best-in-class customer service

Ability to work in a fast-paced environment

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion in Urbandale, Iowa, is seeking a Customer Service Representative to assist with service and repair requests, manage order processing, and ensure excellent customer service. The ideal candidate will have a high school diploma and at least one year of customer service experience. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential. The role offers competitive benefits, including health insurance and 401k options.