Customer Care & Order Experience Coordinator

Numotion; New Brighton (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Numotion is seeking a Customer Care Coordinator-Order Experience I to support customers through the equipment request and funding process. You will verify insurance, collect demographics, and ensure orders progress smoothly in the processing system.

The role emphasizes timely responses to inquiries, maintaining data accuracy, and coordinating scheduling with technicians, while upholding Numotion’s service standards and confidentiality practices.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with new equipment requests and collect demographics.
• Enter and maintain accurate data in the order processing system and move orders to completion.
• Verify insurance/funding eligibility, explain financial responsibilities to customers, obtain documentation.
• Enter orders ensuring intake steps are complete and accurate.

Skills

Customer service

Communication skills

Time management

Attention to detail

Problem solving

Fast-paced environment

Teamwork

Active listening

Education

GED or high school diploma

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Numotion is seeking a Customer Care Coordinator-Order Experience I to support customers through the equipment request and funding process. You will verify insurance, collect demographics, and ensure orders progress smoothly in the processing system.

The role emphasizes timely responses to inquiries, maintaining data accuracy, and coordinating scheduling with technicians, while upholding Numotion’s service standards and confidentiality practices.