Mobility Equipment Concierge & Care Coordinator

Numotion; Omaha (NE); On-site; USD 26,133 - 33,971; Full time

Job summary

Numotion is actively seeking a Customer Service/Order Processing Associate in Omaha, NE. You will assist customers with new equipment requests, determine funding eligibility, and manage the flow of orders through our processing system to ensure timely delivery.

Ideal candidates bring strong communication skills, the ability to multitask in a fast-paced environment, and knowledge of MS Office. You will collaborate with teams to resolve issues, coordinate scheduling, and uphold Numotion’s service

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.

Responsibilities

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Utilize Numotion Leadership Principles ...
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times.

Skills

Customer service

Communication

Multitasking

Decision making

Interpersonal skills

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion is actively seeking a Customer Service/Order Processing Associate in Omaha, NE. You will assist customers with new equipment requests, determine funding eligibility, and manage the flow of orders through our processing system to ensure timely delivery.

Ideal candidates bring strong communication skills, the ability to multitask in a fast-paced environment, and knowledge of MS Office. You will collaborate with teams to resolve issues, coordinate scheduling, and uphold Numotion’s service