Customer Experience Specialist - Equipment & Rentals

U-Haul; Urbandale (IA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

LifeLock Identity Theft Protection

$100 hiring bonus

$300 cash bonus for certification

Job summary

A leading moving equipment company is seeking a motivated Customer Service Representative in Urbandale, Iowa. This role involves assisting customers with a variety of U-Haul products and services, utilizing technology for inventory and rental management. The ideal candidate should hold a high school diploma and a valid driver's license. U-Haul provides on-the-job education, career advancement opportunities, and numerous benefits including health insurance and a hiring bonus.

Qualifications

• Valid driver's license with a good driving record is required.
• Experience with customer service is preferred.

Responsibilities

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based technology to manage rentals.
• Move and hook up U-Haul trucks and trailers.
• Inspect equipment and check fluid levels.
• Prepare rental invoices and return equipment.
• Install hitches and trailer wiring.
• Participate in ongoing education through U-Haul University.

Skills

Customer assistance

Inventory management

Basic mechanical skills

Communication

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift

Job description

A leading moving equipment company is seeking a motivated Customer Service Representative in Urbandale, Iowa. This role involves assisting customers with a variety of U-Haul products and services, utilizing technology for inventory and rental management. The ideal candidate should hold a high school diploma and a valid driver's license. U-Haul provides on-the-job education, career advancement opportunities, and numerous benefits including health insurance and a hiring bonus.