Delivery Scheduler & Customer Care Specialist

Numotion; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Numotion is seeking a Customer Care Coordinator - Delivery Scheduling I in Austin, TX. The role focuses on scheduling deliveries for Rehab and Aftersale orders and coordinating timely services with clients, referral sources, and Numotion teams.

You will enter data into tracking systems, communicate scheduling options, and respond to inquiries quickly to boost satisfaction and reduce turnaround times. Daily activities emphasize accuracy, problem solving, and adherence to performance standards.

Qualifications

• High school diploma or GED or equivalent experience.
• Minimum one year of customer service experience or dispatching/routing experience.

Responsibilities

• Schedules deliveries and coordinates timely services for Rehab and Aftersale orders.
• Assists customers, referral sources and Numotion team members with delivery scheduling.
• Enters and maintains accurate data in order tracking systems.
• Communicates with clients and referral sources to find optimal scheduling availability.
• Responds to inquiries promptly to increase satisfaction and turnaround times.
• Strives to resolve issues without transfers and de-escalates when possible.
• Meets productivity and performance standards.
• Participates in Rehab initiatives to improve results.

Skills

Customer service

Dispatching

Communication

Organization

Prioritization

Problem solving

Interpersonal skills

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion is seeking a Customer Care Coordinator - Delivery Scheduling I in Austin, TX. The role focuses on scheduling deliveries for Rehab and Aftersale orders and coordinating timely services with clients, referral sources, and Numotion teams.

You will enter data into tracking systems, communicate scheduling options, and respond to inquiries quickly to boost satisfaction and reduce turnaround times. Daily activities emphasize accuracy, problem solving, and adherence to performance standards.