Service Ops & Quotes Coordinator

Aquafinity - Santa Ana; Santa Ana (CA); On-site; USD 82,094,000 - 106,621,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision

Life and disability insurance

Discretionary bonuses

Travel expense reimbursement

Job summary

Aquafinity - Santa Ana is seeking a Service Operations Specialist to manage the service work pipeline, assist with RFQs and quotes, and support billing during peak periods. You will help maintain workflow efficiency and ensure accurate revenue capture across service offerings.

You will coordinate with technicians, sales, and service staff to review requests, prepare cost-accurate quotes, and track opportunities from RFQ through approval, contributing to smooth operations and client satisfaction.

Qualifications

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of service operations and quoting processes.
• Strong communication skills to coordinate across departments.
• Detail-oriented with a focus on accuracy and follow-through.
• Ability to interpret service scope and collaborate with technical teams.
• High school diploma or equivalent required.

Responsibilities

• Assist with intake and review of RFQs from technicians, sales teams, and service staff.
• Prepare and support service and monitoring-related quotes to ensure scope and pricing accuracy.
• Build and manage the service work pipeline to prevent delays or missed opportunities.
• Provide overflow support to Service Coordinators during high-volume scheduling periods.
• Assist Service Billing Specialists with documentation and billing workflow as needed.
• Coordinate with Technical Operations Specialists to ensure quotes align with technical scope.
• Track service opportunities from RFQ through approval to ensure timely follow-up.
• Support continuous improvement of service processes and workflow efficiency.
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Multitasking

Service operations knowledge

Quoting processes

Communication skills

Attention to detail

Cross-department coordination

Education

High school diploma or equivalent

Job description

Aquafinity - Santa Ana is seeking a Service Operations Specialist to manage the service work pipeline, assist with RFQs and quotes, and support billing during peak periods. You will help maintain workflow efficiency and ensure accurate revenue capture across service offerings.

You will coordinate with technicians, sales, and service staff to review requests, prepare cost-accurate quotes, and track opportunities from RFQ through approval, contributing to smooth operations and client satisfaction.