Service Operations Coordinator II

generac; Corona (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Energy Systems is seeking a Service Coordinator II in Corona, CA to support daily service operations. You will create and manage service jobs, schedule technicians, and maintain electronic records, ensuring timely and accurate billing readiness.

Responsibilities include triaging customer requests, coordinating with the credit department, and providing cross-functional support to the service team while upholding extraordinary customer service standards.

Qualifications

• Two to four years of administrative experience in a service-related business.
• Two to four years of scheduling field technicians and/or customer service.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.
• Proactively schedule preventative maintenance and repair services, confirming details with customers.
• Create, audit, and update new customers in the system and maintain customer location accounts.
• Manage equipment transfers between accounts, ensuring proper documentation and system updates.
• Partner with credit department to resolve account status issues and maintain smooth service operations, escalating issues as needed.
• Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.
• Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.
• Review completed jobs for accuracy and readiness for billing, collaborating with technical billers to finalize invoicing, escalating issues as needed.
• Process new entry-level to mid-level contracts and renewals in the electronic management system for related services.
• Participate in department meetings with the service operations team to align priorities and resolve challenges.
• Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.
• Participate in a rotating on-call team to respond to emergency service requests, as required by location.
• Work under general direction; manage own workload and cross-train Service Coordinator I team members, fostering skill development and knowledge sharing.

Skills

Microsoft Office

Scheduling

Customer Service

Data Entry

Teamwork

Time Management

Problem Solving

Education

High School Diploma or GED

Associate or Bachelor's degree (preferred)

Tools

FieldServio

SAP

Job description

Energy Systems is seeking a Service Coordinator II in Corona, CA to support daily service operations. You will create and manage service jobs, schedule technicians, and maintain electronic records, ensuring timely and accurate billing readiness.

Responsibilities include triaging customer requests, coordinating with the credit department, and providing cross-functional support to the service team while upholding extraordinary customer service standards.