Service Ops Coordinator - Quoting, SMA & Scheduling

Aquafinity; Santa Ana (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off and holidays

401(k) with profit-sharing plan

Stable Monday–Friday schedule

Job summary

Aquafinity is hiring a Service Operations Specialist to keep service workflows organized, accurate, and on track. You will support service agreements, quotes, scheduling, and customer follow-up, ensuring all documents flow correctly between technicians, coordinators, and customers.

In this in-office Santa Ana position, you will collaborate with a fast-paced team, manage multiple tasks, and help maintain SMA programs, prepare quotes, and assist with technician reporting and billing documentation

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in business administration or related field preferred.
• 2–3 years of experience in service coordination, operations support, quoting, or administrative roles.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist with the preparation and tracking of SMA quotes for new and existing customers.
• Maintain records of service agreements and monitor renewal timelines.
• Coordinate with service staff to ensure SMA services are scheduled and completed according to agreement terms.
• Process SMA RFQs submitted by technicians and service staff and prepare quotes based on recommendations and pricing guidelines.
• Ensure quotes include accurate labor, parts, and service scope before sending to customers.
• Assist with technician reporting and documentation and review field engineering reports for completeness.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Associate degree or coursework in business administration or related field

Job description

Aquafinity is hiring a Service Operations Specialist to keep service workflows organized, accurate, and on track. You will support service agreements, quotes, scheduling, and customer follow-up, ensuring all documents flow correctly between technicians, coordinators, and customers.

In this in-office Santa Ana position, you will collaborate with a fast-paced team, manage multiple tasks, and help maintain SMA programs, prepare quotes, and assist with technician reporting and billing documentation