Service Operations Specialist

Aquafinity; Santa Ana (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off and holidays

401(k) with profit-sharing plan

Stable Monday–Friday schedule

Job summary

Aquafinity is hiring a Service Operations Specialist to keep service workflows organized, accurate, and on track. You will support service agreements, quotes, scheduling, and customer follow-up, ensuring all documents flow correctly between technicians, coordinators, and customers.

In this in-office Santa Ana position, you will collaborate with a fast-paced team, manage multiple tasks, and help maintain SMA programs, prepare quotes, and assist with technician reporting and billing documentation

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in business administration or related field preferred.
• 2–3 years of experience in service coordination, operations support, quoting, or administrative roles.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist with the preparation and tracking of SMA quotes for new and existing customers.
• Maintain records of service agreements and monitor renewal timelines.
• Coordinate with service staff to ensure SMA services are scheduled and completed according to agreement terms.
• Process SMA RFQs submitted by technicians and service staff and prepare quotes based on recommendations and pricing guidelines.
• Ensure quotes include accurate labor, parts, and service scope before sending to customers.
• Assist with technician reporting and documentation and review field engineering reports for completeness.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Associate degree or coursework in business administration or related field

Job description

Position Overview

Now Hiring: Service Operations Specialist

Location: Santa Ana, CA (In-Office)Pay: $30–$35 per hourSchedule: Monday–Friday | Full-Time | Operations Support

Keep Service Operations Flowing. Support the Team Behind the Field.

We're looking for a Service Operations Specialist who thrives in a fast-paced, detail-driven environment and enjoys keeping processes organized, accurate, and on track. In this role, you'll help support service agreements, prepare quotes, track service opportunities, and ensure the information needed for scheduling, billing, and customer follow-up is complete.

If you enjoy coordinating moving parts and helping teams stay organized and efficient, this is a role where your work will make a real impact.

As a Service Operations Specialist, you'll support the daily administrative and operational activities of the Service Department. You'll help maintain service maintenance agreements, prepare service quotes, assist with technician reporting, and ensure accurate documentation flows between technicians, service coordinators, and customers.

Your work will help keep the service workflow organized, efficient, and responsive.

What You'll Do

Support Service Maintenance Agreements (SMA Programs)

• Assist with the preparation and tracking of Service Maintenance Agreement (SMA) quotes for new and existing customers
• Maintain records of service agreements and monitor renewal timelines
• Coordinate with service staff to ensure SMA services are scheduled and completed according to agreement terms

Prepare Service Quotes and RFQs

• Process SMA Requests for Quotes (RFQs) submitted by technicians and service staff
• Prepare quotes based on technician recommendations, service scope, and company pricing guidelines
• Ensure quotes include accurate labor, parts, and service scope before sending to customers

Support Service Operations

• Assist with technician reporting and documentation
• Review field engineering reports to ensure information is complete
• Support billing documentation and service follow-up processes
• Perform additional administrative and operational tasks as assigned

What You Bring

• High school diploma or equivalent required
• Associate degree or coursework in business administration or a related field preferred
• 2–3 years of experience in service coordination, operations support, quoting, or administrative roles
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Excellent communication and problem-solving skills

What We Offer

• Competitive hourly pay: $30–$35 per hour (non-exempt)
• Comprehensive medical and dental benefits
• Paid time off and paid holidays
• 401(k) with profit-sharing plan
• Stable Monday–Friday work schedule
• Opportunity to grow with a collaborative and experienced team

Work Environment

This is an in-office role located in Santa Ana, California, working closely with the service team, technicians, and operations staff.

Why Join Aquafinity?

At Aquafinity, you'll be part of a team that values precision, collaboration, and operational excellence. The work you do behind the scenes helps ensure our technicians and customers receive the support they need to keep aquatic systems performing at their best.