Service Operations & Quoting Specialist

SRS Distribution Inc.; Santa Ana (CA); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/Dental/Vision

Life insurance

Short-term disability

Long-term disability

Overtime eligibility

Job summary

SRS Distribution Inc. is seeking a Service Operations Specialist to manage the service work pipeline, assist with RFQs and quoting, and ensure continuity during busy periods.

The role provides overflow support for service coordination and billing while helping drive recurring revenue through monitoring programs. The position emphasizes workflow efficiency, accuracy, and revenue capture across the service department, with opportunities for growth and involvement in process improvements.

Qualifications

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of service operations and quoting processes.
• Strong communication skills to coordinate across departments.
• Detail-oriented with a focus on accuracy and follow-through.

Responsibilities

• Assist with intake and review of RFQs from technicians, sales teams, and service staff.
• Prepare and support service and monitoring-related quotes to ensure scope and pricing accuracy.
• Build and manage the service work pipeline to prevent delays or missed opportunities.
• Provide overflow support to Service Coordinators during high-volume scheduling periods.
• Assist Service Billing Specialists with documentation and billing workflow as needed.
• Coordinate with Technical Operations Specialists to ensure quotes align with technical scope.
• Track service opportunities from RFQ through approval to ensure timely follow-up.
• Support continuous improvement of service processes and workflow efficiency.
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Service operations knowledge

Communication across departments

Attention to detail

Education

High school diploma or equivalent

Job description

SRS Distribution Inc. is seeking a Service Operations Specialist to manage the service work pipeline, assist with RFQs and quoting, and ensure continuity during busy periods.

The role provides overflow support for service coordination and billing while helping drive recurring revenue through monitoring programs. The position emphasizes workflow efficiency, accuracy, and revenue capture across the service department, with opportunities for growth and involvement in process improvements.