Service Operations Manager

Praxis, Inc.; Schaumburg (IL); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Annual bonus

Job summary

Paylocity in Schaumburg, IL is seeking a Service Operations Manager to lead the Service Ops team, ensuring high-quality client experiences and on-time delivery of initiatives. The role demands hands-on leadership across departments, with a focus on process improvements and performance metrics.

You will partner with Customer Service and Implementation to standardize practices, drive Lean Six Sigma initiatives, and develop talent through onboarding and coaching.

Qualifications

• Minimum 5 years in an operational management role
• Experience developing, implementing and managing control/auditing processes
• Experience managing employees in task-oriented and project-driven tasks
• Experience in a matrix project management environment
• Experience developing and driving adoption of cross-department processes
• Experience working with payroll and/or HR data is a plus

Responsibilities

• Lead Benefits Services across departments to ensure a consistent client experience
• Analyze key business processes and identify improvement areas within Benefits Services
• Develop and implement business process improvements
• Coordinate with Tech Services to standardize processes
• Manage the support queue and ensure SLAs are met
• Report on key performance metrics and hold teams accountable
• Mentor and develop team members and onboarding plans
• Escalate issues and collaborate with internal teams to resolve them

Skills

Operational management

Process improvement

Cross-functional collaboration

Project management

Education

Bachelor's degree

Job description

Paylocity in Schaumburg, IL is seeking a Service Operations Manager to lead the Service Ops team, ensuring high-quality client experiences and on-time delivery of initiatives. The role demands hands-on leadership across departments, with a focus on process improvements and performance metrics.

You will partner with Customer Service and Implementation to standardize practices, drive Lean Six Sigma initiatives, and develop talent through onboarding and coaching.