Client Services Manager, On-Site Leadership & Strategy

Airbase; Schaumburg (IL); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce. We emphasize client success, ongoing learning, and a strong, collaborative culture in which leadership and teamwork drive results.

This is an in-office role based at our Schaumburg, IL location. The position requires on-site work five days a week with up to 25% travel.

Qualifications

• Bachelor’s degree required.
• 2+ years of leadership experience in customer service or relationships.
• Experience with reporting and monthly/quarterly KPIs.
• Experience in HCM/Payroll industry preferred.
• MS Office proficiency, especially Excel.

Responsibilities

• Develop strategies to enhance client satisfaction and retention.
• Lead and coach a team of Account Managers.
• Facilitate continuous learning opportunities for staff.
• Collaborate with cross-functional partners to support clients.
• Travel up to 25% as needed.

Skills

Leadership

Customer service

Interpersonal skills

MS Excel

MS Office

Education

Bachelor’s degree

Tools

Payroll software

HRIS software

Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce. We emphasize client success, ongoing learning, and a strong, collaborative culture in which leadership and teamwork drive results.

This is an in-office role based at our Schaumburg, IL location. The position requires on-site work five days a week with up to 25% travel.