Enterprise Client Services Manager — Lead & Grow

Paylocity; Schaumburg (IL); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with match

Career development

Job summary

Paylocity, a leading cloud-based HR and payroll software provider, is seeking a Manager Client Services to lead a high-performing team and ensure exceptional client satisfaction at our Schaumburg, IL office.

The role requires a Bachelor’s degree, 2+ years of leadership in customer service, and strong MS Office/Excel skills. On-site work is required with up to 25% travel. Paylocity offers a robust benefits package and career development opportunities.

Qualifications

• Bachelor’s degree required.
• 2+ years of leadership experience in a customer service role.
• Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs).
• Experience leading other leaders preferred.
• Experience in HCM/Direct Payroll Industry.
• Experience working with payroll, HCM, or HRIS software.
• Excellent knowledge of MS Office, including MS Excel.
• Strong interpersonal skills.

Responsibilities

• Develop strategies to enhance client satisfaction and retention.
• Lead and coach a team of Account Managers on client interactions and issue resolution.
• Provide learning opportunities to expand staff knowledge.
• Create an engaging work environment aligned with company values.
• Monitor workload and align priorities across the team.
• Oversee hiring and onboarding of new team members.
• Collaborate with cross-functional partners to support clients and the team.
• Travel up to 25% for internal and client-facing meetings.

Skills

Leadership experience

Customer service

MS Excel

Payroll knowledge

Education

Bachelor’s degree

Tools

MS Office

HRIS software

Job description

Paylocity, a leading cloud-based HR and payroll software provider, is seeking a Manager Client Services to lead a high-performing team and ensure exceptional client satisfaction at our Schaumburg, IL office.

The role requires a Bachelor’s degree, 2+ years of leadership in customer service, and strong MS Office/Excel skills. On-site work is required with up to 25% travel. Paylocity offers a robust benefits package and career development opportunities.