Onsite Implementation Team Lead — Coaching & Ops

Paylocity; Schaumburg (IL); On-site; USD 57,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Restricted stock units

Job summary

Paylocity is seeking an in-office Lead Implementation Ops in Schaumburg, IL. This role focuses on coaching and leading Implementation Consultants, guiding performance, and driving quality metrics across the team.

The Team Lead collaborates with managers, identifies training gaps, and ensures timely resolution of client issues while maintaining high service standards. Five days on-site required with no remote option.

Qualifications

• Minimum two years’ experience in an Implementation role required.
• Bachelor’s degree required.
• Must have a complete understanding of Paylocity’s implementation standards, policies, and procedures.
• Proficiency in MS office

Responsibilities

• Supervise operations for their designated team.
• Supervise the work of their assigned group on a day-to-day basis, which may include delegation of work assignments to various team members.
• Provide support, coaching and development of new and existing team members.
• Facilitate communication and expectations through regularly occurring meetings, 1:1s or team huddles.
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues.
• Develop and collaborate with management on best practices and ways to improve the team’s performance.
• Troubleshoot escalated client/departmental issues and offer client solutions that align to both satisfaction and organizational direction (tiered approach).
• Accountability to meet defined KPIs.
• Act as primary contact for new hires and partner with ISA Team and L&D to make recommendations for supplemental training for all team members.
• Use functional and technical knowledge to assist team members.
• Assist in answering client overflow calls.
• Mentor/coach peers as needed.

Skills

Mentor/coach peers

Organization

Project management

Communication skills

Data analysis

Team leadership

Problem solving

Adaptability

Education

Bachelor's degree

Tools

MS Office

Job description

Paylocity is seeking an in-office Lead Implementation Ops in Schaumburg, IL. This role focuses on coaching and leading Implementation Consultants, guiding performance, and driving quality metrics across the team.

The Team Lead collaborates with managers, identifies training gaps, and ensures timely resolution of client issues while maintaining high service standards. Five days on-site required with no remote option.