Service Operations Leader: Production & Team Growth

CarMax Business Services; Frederick (MD); On-site; USD 75,000 - 132,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Flexible scheduling

Job summary

CarMax is seeking a Service Operations Support Manager in Training in Frederick, MD to lead and develop associates, manage inventory, and drive performance within the Service Operations Department. You will partner with the Operations Manager, implement continuous improvement, and ensure a positive experience for both associates and customers.

The role emphasizes coaching, hiring involvement, and ensuring compliance with EH&S standards while delivering exceptional service in a fast-paced

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels
• Provide coaching and feedback through formal and informal observations to support associate development
• Participate in hiring and training processes to build a strong, high-performing team
• Monitor and maintain key performance measures to ensure operational success
• Execute continuous improvement initiatives to enhance efficiency and customer experience
• Resolve customer concerns promptly and professionally, delivering exceptional service
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Job description

CarMax is seeking a Service Operations Support Manager in Training in Frederick, MD to lead and develop associates, manage inventory, and drive performance within the Service Operations Department. You will partner with the Operations Manager, implement continuous improvement, and ensure a positive experience for both associates and customers.

The role emphasizes coaching, hiring involvement, and ensuring compliance with EH&S standards while delivering exceptional service in a fast-paced