Service Ops Manager in Training — Production & Inventory

CarMax Business Services; Locust Grove (GA); On-site; USD 68,000 - 120,000; Full time

Benefits offered by this job

Bonus eligibility

Equity potential

Job summary

CarMax Locust Grove is seeking a Service Operations Support Manager in Training to help drive operational excellence and associate development within the Service Operations Department. You will partner with the Operations Manager to lead teams, manage inventory, and ensure smooth service delivery.

This role emphasizes coaching, hiring and training, performance monitoring, and continuous improvement to enhance efficiency and customer experience while maintaining EH&S compliance.

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high-performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Responsible for the Environmental, Health and Safety (EH&S) program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Management experience

Data accuracy

Communication

Multi-tasking

Leadership

Team building

Job description

CarMax Locust Grove is seeking a Service Operations Support Manager in Training to help drive operational excellence and associate development within the Service Operations Department. You will partner with the Operations Manager to lead teams, manage inventory, and ensure smooth service delivery.

This role emphasizes coaching, hiring and training, performance monitoring, and continuous improvement to enhance efficiency and customer experience while maintaining EH&S compliance.